Shipping and Return Policy

shipping + return policy

shipping

your orders will ship within 10-15 business business days via USPS First Class Mail Service. Tracking information will be sent via email once your order has shipped. We are not responsible for delays that your order may experience after leaving our shop. 

preorders can take 3+ weeks to ship from the date of purchase. Please see product descriptions for exact details on turnaround time.

international shipping

international orders will ship within 10-15 business days via USPS First Class Mail International or UPS International. International orders can take up to 3 weeks to arrive after shipment depending on customs processing and USPS delivery delays. we are not always able to foresee international duties and taxes that you may be charged upon delivery, so please be aware of your country’s shipment process ahead of time as we will not be responsible for duties or taxes imposed.

returns + exchanges

we do not currently accept returns, as each item is handmade just for you. if you are needing to exchange your item for a different size, please reach out to brooklyn at brooklyn@oilymoonessentials.com or via the contact form below with your name, order number, and details of your request. exchanges will be handled on an individual basis, but the customer will be responsible for all shipping costs and will be asked to return the original order prior to receiving their exchanged item(s).

if you have questions on sizing or any issues with your order, please reach out to us via the contact form below or send us an email.

the oily moon collective subscription

by signing up for the oily moon collective membership, I agree to be charged the membership rate for the first month upon sign up & automatically charged the membership rate for each month following enrollment. cancellation is available at any time, but must be done prior to automatic monthly payment for that month. If you need to pause subscription, you must cancel or skip before your next monthly charge. no refunds available.

questions or need help?

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